Products offered in the online store www.babymar.lv are provided with a manufacturer's factory warranty.
WARRANTY
Products offered in the online store www.babymar.lv are provided with a manufacturer's factory warranty.
The warranty period is specified in the warranty card (usually the warranty period is 24 months). In order to avoid misunderstandings, let's carefully familiarize ourselves with the instructions for use of the product. The warranty coupon is valid only if it correctly and clearly states: product model, serial number, date of sale, warranty period, clearly visible impression of the seller's seal, signature of the seller and the buyer.
It is forbidden to make any changes, delete or overwrite the data specified in the warranty coupon - in this case, the coupon is declared invalid.
Right of withdrawal.
According to the "Regulations of the LR MK on distance contracts", the customer has the right to withdraw from the contract within 14 calendar days and return the product to the seller. Those terms do not apply to purchases made locally. The purpose of the Regulations on distance contracts of the MK is to protect consumers from purchases on the Internet, when the consumer, when ordering a product, cannot make sure before purchasing that the chosen product fully meets the consumer's requirements. However, the sixth part of Article 12 of the Law on the Protection of Consumer Rights states that the consumer is responsible for maintaining the quality and safety of the product during the period of exercising the right of withdrawal.
Your claims regarding the quality of the purchased product will be dealt with in accordance with Cabinet of Ministers Regulation No. 631. "Procedure in which a consumer's claim for a product or service that does not meet the terms of the contract is submitted and considered" (http://www.ptac.gov.lv/page/502).
Before using the product, please carefully familiarize yourself with the instructions for use of the product to avoid misunderstandings.
Dear customers! Children's goods are unassembled. Our craftsman can assemble the product for an additional fee. If the part is damaged during assembly and manual incorrect assembly of the product, the BabyMar children's online store is not responsible.
The product warranty does not cover:
- For accessories, accumulators, batteries, connecting wires, light bulbs, fuses and other components included in the product set, which wear out during operation.
- For accessories or parts such as brushes, lamps, hand-operated parts that are subject to normal wear and tear.
- The terms of the guarantee do not provide for technical maintenance of the goods.
The warranty does not apply if:
- if the product has visible mechanical damage caused by the customer's actions
- if damage is detected as a result of natural elements - lightning, fire, flood, etc. and are independent of the vendor or manufacturer
- if there are damages caused by foreign objects, liquids or insects, etc. getting inside the product;
- if there is damage caused by the use of inappropriate chemicals or as a result of inappropriate care.
- if the customer has not followed the instructions for use, storage and transportation of goods. If the product is incorrectly assembled, installed or connected. If mismatch batteries are used.
- if the product has been used inappropriately or professionally.
In case of exercise of the buyer's right of refusal, the buyer is obliged to keep the original packaging of the product with the distinguishing marks of the product placed on it (serial number, product code, lot number, etc.).
Returning the product is at the customer's expense. But to avoid misunderstandings, the product must be unused, unopened. You must keep the original packaging with the complete set of the product without visual defects. If all the rules for returning the goods have been followed, the seller transfers the money (excluding the costs of goods delivery) to the customer's account within 7 days from the moment of receiving the goods.
- Regulations:
- Consumer Rights Protection Law (http://likumi.lv/doc.php?id=23309).
- Regulations of the MK of May 28, 2002 No. 207 "Rules on distance contracts" (http://likumi.lv/doc.php?id=62580).
- Regulations of the Cabinet of Ministers of August 1, 2006 No. 631 "Procedure in which a consumer's claim for a product or service that does not comply with the terms of the contract is filed and considered" (http://likumi.lv/doc.php?id=141276).
Attention!
In order to be able to use the warranty rights in appropriate cases, please save the documents confirming the purchase of the product and present them when applying for a warranty claim.
Please inform us by e-mail info@babymar.lv or by phone +371 28283725
- customer name and surname;
- Phone number;
- E-mail address;
- address for delivery of goods or services
- Your bank account number;
- name of the banking institution;
- your telephone number;
- E-mail address.
- Preparation, conclusion and dispatch of service and distance contracts, invoices
- For consideration and processing of applications
- Fulfillment of a legal obligation determined by a regulatory act
- To ensure the legitimate interest
- For the conclusion or execution of a contract
- Consent of the data subject
- Duration of storage of personal data
- as long as SIA "Riga Group" can realize its legitimate interests in accordance with the procedures specified in external regulatory acts;
- while SIA "Riga Group" has a legal obligation to store data in accordance with regulatory enactments;
- as long as the data subject's consent to the relevant personal data processing is valid, if there is no other legal basis for data processing.
- in writing, by submitting to SIA "Riga Group" office at Mežmalas iela 9, Riga, LV-1029, Latvia, presenting an identity document;
| File | Description | File size |
|---|---|---|
 BabyMar Withdrawal form.doc
|
40 KB | |
|
BabyMar claim application.doc
|
36 KB | |
|
New BabyMar Refusal form (1).doc
|
40 KB | |
|
New BabyMar claim application.doc
|
37 KB |